Contact Inkvex
Question about the product, billing issue, or partnership inquiry? We reply within 24 hours on weekdays.
Reach us directly at support@inkvex.app
Best for bug reports, billing questions, partnerships, and anything sensitive you do not want to type into a chat widget.
Tell us what you need
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When to Expect a Reply
Our team reviews every message personally. We aim to respond within 24 hours on business days (Monday through Friday, 9 AM – 6 PM ET). Messages received on weekends or US holidays are addressed the following business day. Urgent security-related inquiries are prioritized and typically handled the same day.
Common Topics People Ask About
Deal Document Analysis
Questions about how Inkvex analyzes APAs, leases, employment agreements, seller notes, or FDDs. How to interpret risk scores, cross-reference maps, or negotiation point callouts. We can also help troubleshoot if a document did not parse correctly.
Billing & Plans
Managing your account, updating payment information, moving to Searcher Sub or Deal Pack, or converting a Searcher Sub into a live-deal Deal Pack. Include your account email so we can look you up quickly.
Bug Reports & Feature Requests
Found something that does not work as expected? We appreciate detailed reports including the document type, file format, and what you expected to happen versus what actually occurred. Feature suggestions are welcome and help us prioritize the roadmap.
Partnerships & Affiliates
Searcher community partnerships, franchise-buyer referral programs, deal-team integrations, or podcast / newsletter sponsorships. Reach out with your use case and we will follow up to discuss terms.
Privacy & Data Security
Deal documents contain sensitive information and we take that seriously. Questions about how we store, process, and delete uploaded documents are answered in our Privacy Policy. If you need specifics beyond what is published, send us a message and we will respond with full details.
Before You Reach Out
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