Support

Contact Inkvex

Have a question, found a bug, or want to partner with us? We typically respond within 24 hours on business days.

Direct email

Best for bug reports, billing questions, partnerships, and anything sensitive you do not want to type into a chat widget.

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Within 24 hours

Monday through Friday

Best for

Support and billing

Product questions and partnerships

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When to Expect a Reply

Our team reviews every message personally. We aim to respond within 24 hours on business days (Monday through Friday, 9 AM – 6 PM ET). Messages received on weekends or US holidays are addressed the following business day. Urgent security-related inquiries are prioritized and typically handled the same day.

Common Topics People Ask About

Contract Analysis & Results

Questions about how our AI analyzes contracts, the accuracy of risk scoring, clause extraction details, or how to interpret the results you received. We can also help troubleshoot if a contract did not parse correctly.

Account & Billing

Managing your account settings, updating payment information, understanding your current plan, requesting a refund, or upgrading to a higher tier with more monthly analyses. Include your account email so we can look you up quickly.

Bug Reports & Feature Requests

Found something that does not work as expected? We appreciate detailed reports including the contract type, file format, and what you expected to happen versus what actually occurred. Feature suggestions are also welcome and help us prioritize our roadmap.

Partnerships & Integrations

Interested in integrating Inkvex into your legal tech stack, CRM, or document management system? We offer API access for teams and enterprise clients. Reach out with your use case and we will schedule a call to discuss custom solutions.

Privacy & Data Security

Your contracts contain sensitive information and we take that seriously. Questions about how we store, process, and delete your uploaded documents are answered in our Privacy Policy. If you need specifics beyond what is published, send us a message and we will respond with full details.

Before You Reach Out

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